Role Overview:

The Senior Communications Manager is the pillar and driver of the account team – this role is instrumental in providing exceptional client council and is responsible for ensuring best in class plans and executions for their accounts. You provide insight and strategy for your clients and showcase your knowledge of the media and Influencer landscape. This role is a true support to the senior members of the team and cross agency, as well as being an inspiring leader to more junior members.

Roles & Responsibilities:

Client Service:

• Day-to-day account lead with strong client relations, understanding of their brand and ethos. Ensuring exceptional client counsel is delivered
• Develop a deep understanding of client’s business in order to deliver strategic and creative campaigns against briefs
• Ensure any client requirements or issues are dealt with accordingly, having a solution driven approach to all communication
• Lead client meetings alongside your team ensuring status updates, plans and proposals are delivered in a professional and knowledgeable manner
• Take an active role in client account/project admin – contribution and quality control for junior team across all elements of client reporting and client administration

Management:

• Active junior team lead and team coach ensuring support in managing workload and prioritisation
• Active junior team role in press and influencer expertise, supporting the team with informed guidance of pitching and seeding strategies
• Coaching and mentoring the junior team to support them in their SEEN careers and ensuring your team is offering effective client work, to meet client goals and deadlines

Specialist Skill Set:

• Strong written and verbal presentation skills showcasing strategic thinking and creative ideas that SEEN is known for
• Exception media relationships, showcasing media and influencer strategy building skills at all times. Pushing the boundaries and gaining top tier features
• Excellent pitching skills to convert high quality results and growth for clients
• Continue to build and maintain strong network and knowledge of press and influencer relationships
• Excellent understanding of social medial landscape, ensuring clients are provided with strategic recommendations that showcase a comprehensive understanding
• Play a lead role in the planning and execution of Influencer partnership management
• You are the eyes and ears of industry (beauty and wellbeing) news, trends and insights to benefit client work and in-role specialism. Showcasing this both in your client work and sharing with the wider SEEN team

Business Skill Set:

• Responsible for account financial health, including budget tracking, timely delivery of POs and strong internal relationships and WOW with SEEN’s finance team
• Take an active role in new business involvement, inclusive of brainstorming and when appropriate taking part in the pitch team
• Take an active role in brainstorming across the agency, showcasing your strategic and creative thinking that your peers can utilise with their client portfolio
• Support in identifying and presenting opportunities to organically grow existing client business by proactively pitching SEEN Group integrated ideas
• Demonstrate your ability to grow your client business and cross sell SEEN Group, making your clients aware of full specialism

ROLE: Senior Communications Manager

REPORTING TO: Communications Director

SEEN Group Vision: Be the agency the Beauty world wants to work with.

SEEN Group Mission: Originating ideas so inspiring they elevate perceptions of Beauty.

SEEN Group Values:

• Creativity
• Inclusivity
• Positivity
• Excellence

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