ROLE: Communications Manager REPORTING TO: Senior Communications Director SEEN Group Vision: Be the agency the Beauty world wants to work with. SEEN Group Mission: Originating ideas so inspiring they elevate perceptions of Beauty.

SEEN Group Values:

• Creativity
• Inclusivity
• Positivity
• Excellence

Role Overview:

The Communications Manager is the pillar of the account team – this role is instrumental in providing exceptional client council and is responsible for ensuring best in class plans and executions for their accounts. The Communications Manager is a true support to the senior members of the team as well as being an inspiring leader to more junior members.

Roles & Responsibilities:

Client Service:

• Day-to-day account lead with strong client relations, understanding of their brand and ethos, ensuring exceptional client counsel is delivered
• Develop a deep understanding of client’s business in order to deliver strategic and creative campaigns against briefs
• Ensure any client requirements or issues are dealt with accordingly, having a solution driven approach to all communication
• Lead client meetings alongside your team ensuring status updates, plans and proposals are delivered in a professional and knowledgeable manner and to a high standard

Management:

• Active junior team lead and team coach ensuring support in managing workload and prioritisation
• Active junior team role in press and influencer expertise, supporting the team with informed guidance of pitching and seeding strategies
• Coaching and mentoring the junior team to support them in their SEEN careers and ensuring your team is offering effective client work

Skill Set:

• Strong written and verbal presentation skills showcasing strategic thinking and creative ideas that SEEN is known for
• Exceptional media relationships, showcasing media and influencer strategy building skills at all times. Pushing the boundaries and gaining top tier features
• Excellent pitching skills to convert high quality results and growth for clients
• Continued growth and maintenance of strong network and knowledge of press and influencer relationships
• Excellent understanding of social medial landscape, ensuring clients are provided with strategic recommendations that showcase a comprehensive understanding
• Play a lead role in the planning and execution of Influencer partnership management
• You are the eyes and ears of industry (beauty and wellbeing) news, trends and insights to benefit client work and in-role specialism. Showcasing this both in your client work and sharing with the wider SEEN team
• Take an active role in brainstorming across the agency, showcasing your strategic and creative thinking that your peers can utilise with their client portfolio

Finance:

• Responsible for account financial health, including budget tracking, timely delivery of POs and strong internal relationships and WOW with SEEN’s finance team
• Support in identifying and presenting opportunities to organically grow existing client business by proactively pitching SEEN Group integrated ideas

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