Job Description

Monpure London is looking for an ambitious, creative social media,community and customer services manager to join us at our exciting new luxury beauty brand, as we seek to revolutionise the world of hair and scalp care.

About Monpure:

We established MONPURE with a mission to put the scalp at the heart of any haircare regime. Every product in our pioneering new range has been designed to maximise scalp and hair health, promote thicker fuller hair and make the overall hair care market a little more sophisticated.

MONPURE is a modern luxury brand, and modern luxury has strong values. MONPURE  is a pending B-Corp and cares about putting people and the planet before profit. All of our products are PETA-certified cruelty free and free of any harsh chemicals. We donate to various charities and also support efforts to raise awareness for female hair loss and the emotional toll that comes with it.

Who You Are:

We are looking for a highly motivated, creative and ambitious individual with excellent communication and organisational skills. You'll need to have an existing demonstrable knowledge of effectively using social media platforms and building engaged communities - especially Instagram, TikTok and Facebook as we expand and grow.

While we value your skills and experience, we also value personality. The type of person you are and your values are equally important to us, as we are extremely passionate about building an exceptional team to not only create best-in-class products, but to create and own a new category as experts within the beauty and wellness industry.

What do these values look like?

• You are proactive and use your own initiative.
• You are a creative thinker, always coming up with new ideas.
• You are positive, energetic and up for a laugh along the way.

Role And Responsibilities

Joining the MONPURE team at this exciting, early and pivotal stage of our journey will require you to be someone who thrives on getting stuck into the challenges a startup faces by multitasking, learning fast, and adapting quickly. 

We are looking for someone who is passionate about creating engaging content that potential customers respond to. 

Social Media

• Collaborate with the Marketing team to develop and execute a content strategy to include social media, to build our target social reach, expand our community, and grow the brand.
• Execute a social media strategy, maintaining a balance between customer engagement, audience build and brand development.
• Create inspiring content across all social media channels, according the the content plan
• Research and develop  your own theories and ideas on community engagement, social media campaigns, and creative growth strategies.
• Brief in content and designs and collaborate with the team to ensure they are delivered.
• General social media management - scheduling posts, stories, engaging with our audience, and analysing what is working or not.
• Work closely with the marketing & digital lead to execute the strategy to build our target social reach, expand our community, and grow the brand.
• Ensure a strong customer focus, prompt inspirational messaging and on brand response to questions and customer comments on social media.
• Live coverage at events, workshops, exhibitions, etc.

Community Manager

• Develop and grow the MONPURE online community, encouraging conversations, and engaging with our members to support retention. 
• Moderate discussions, and work with subject matter experts to seed content.
• Research and respond to community sentiment and trends to inform future business direction.

Customer Services

• Act as the  first point of contact with the customer for anything related to customer service and direct customer relations via email, chat, phone and social channels.
• Build rapport with our customers and build up a wealth of knowledge to answer queries. Understand customer’s pain points and find ways to help them.
• Investigate and help resolve customer complaints quickly and patiently. 
• Provide regular updates to the team internally about the main issues customers are facing and solutions of how we can make things better.

Preferred Skills

• 1-2 years experience working within a beauty brand - with a clear passion and understanding of the beauty industry, and what customers respond to.
• Existing experience building a community on any of the social media platforms (Instagram, Facebook, Youtube, Twitter).
• Experience using brand guidelines to follow a tone of voice and communicating as the 'brand personality'.
• Existing experience with managing creative / PR / design / web agencies.
• Perfect written English and grammar, and a love of communicating through social media.
• Demonstrable experience with managing long-term and effective Instagram influencer relationships.
• An interest in beauty & cosmetics.
• A passion for or demonstrable ability to write engaging copy.
• Experience engaging with customers in real life.
• An analytical mind, so all content and social activity is measured and has a clear purpose.

Nice To Have:

• Ability to use all Adobe creative software to create social assets, booklets, PDF’s, guides etc so we can turn ideas around quickly and expertly.
• Knowledge and insights from what you believe the best in class brands do to engage their communities.
• Being creative with video is a bonus - we would love to leverage Youtube and Instagram - all ideas are welcome at this point.
• Contact list of Instagram and YouTube influencers we can immediately leverage.

Perks

• Being part of a small team means you will have the chance to really help shape the future of MONPURE, working closely with the founder and our small team.
• We are proud to be an equal opportunities employer, and embrace diversity in our culture. We strive to create a happy and healthy workplace for the team.

No recruitment agencies

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