Date Posted: Tuesday 19th May 2026
Date Expires: Friday 19th June 2026
capsule. is a B Corp-certified communications agency based in London representing a portfolio of 30+ emerging and established local and global brands within the beauty, tech, luxury, FMCG, health and wellness industries.
Powered by insights, we catch a mood and respond to real-world feelings. capsule offers multifaceted media storytelling; increasing brand love, awareness, consideration, and desirability through a creative lens. We are a disruptive and results-driven agency within a fun and dynamic office environment.
Our approach to team culture is to identify and nurture the unique skills of our workforce to ensure they are fully supported in their career growth and development. Mental Health for our people is key and we offer 2 additional days of holiday per year to be spent digitally detoxing.
We approach digital media with an SEO lens, securing number 1 ranking coverage with a consumer-first mindset by understanding your consumers' purchasing decisions, ensuring our clients always win.
Client portfolio includes BUBBLE, Batiste, HERO, Innisfree, Aestura, Dermatica, CurrentBody, Debbie Thomas Clinic, Goldwell, Viviscal, Sheglam, Sacheu, etc.
Job Title: Account Manager
Location: Holborn, London
Hybrid - Monday, Tuesday, and Thursday office attendance is expected.
Overview:
We are seeking a proactive, accountable and highly motivated self-starter who thrives in a dynamic, fast-paced environment. As an Account Manager, you will be a natural team player who takes full ownership of your role, continuously seeking opportunities for improvement and efficiency.
You will play a key role in delivering outstanding press office results across a portfolio of beauty and wellness brands - from skincare and haircare to wider consumer categories - generating high-quality, meaningful coverage that drives brand awareness, relevance and conversation. We are looking for somebody who understands how to: secure impactful earned media results, build strong editor and journalist relationships, and identify reactive and proactive opportunities that keep brands consistently visible. We are looking for somebody who combines strategic thinking with excellent execution, and who is motivated by delivering measurable results and standout brand visibility.
Key Responsibilities:
Client Relationship Management:
- Build and nurture long-term, strategic relationships with clients in the beauty and wellness sectors.
- Understand client business goals and proactively identify opportunities for growth and improvement.
- Serve as the trusted advisor, managing expectations and ensuring exceptional service delivery.
Strategic Campaign Leadership:
- Develop comprehensive communication strategies that integrate digital, print, social media, influencer outreach, and PR initiatives.
- Collaborate with creative, media, production, and digital teams to plan and execute campaigns that align with client objectives.
Media Relations, Influencer Outreach & Event Management:
- Proactively pitch to key beauty and lifestyle media contacts to secure impactful coverage, strengthen brand visibility, and drive consistent press office results across print, online and social channels.
- Develop and implement SEO-led press office strategies, including the creation of search-driven media assets, expert commentary, trend-led stories and evergreen content plans designed to maximise discoverability, backlink opportunities and long-term brand relevance.
- Build and execute influencer strategies and compelling content plans that resonate with target audiences and align with wider brand and commercial objectives.
- Plan and coordinate events aimed at engaging press, influencers and consumers, ensuring seamless execution, strong attendance, meaningful content creation opportunities and measurable impact.
Project & Account Management:
- Confidently manage accounts across various beauty categories, ensuring each campaign is delivered on time, within budget, and meets quality standards.
- Oversee project timelines, budget planning, forecasting, and financial reporting.
Performance Analysis & Reporting:
- Monitor campaign performance using key performance indicators (KPIs) and analytics tools.
- Prepare and present detailed reports to clients with actionable insights and recommendations for continuous improvement.
Team Collaboration & Leadership:
- Lead and mentor junior account managers and support staff, promoting a collaborative team environment.
- Foster interdepartmental communication to ensure a seamless flow of ideas and successful campaign execution.
The Ideal Candidate:
- A proactive, highly motivated self-starter who thrives in a fast-paced environment. An outgoing and personable professional with a natural ability to build and maintain client relationships.
- A strategic thinker with a keen interest in business trends, especially within the skincare, haircare, and broader beauty categories.
- A leader who is solutions-driven and committed to continuous personal and professional growth.
- A seasoned professional with solid press and influencer contacts, capable of enhancing the agency’s media outreach and influencer marketing efforts.
Qualifications:
Experience:
- A minimum of 4 years’ experience within a full-service communications, advertising, or PR agency.
- Proven track record managing integrated campaigns and multi-channel projects in the beauty of related industries.
- Beauty and or wellness experience is a must
Skills:
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong organisational and project management abilities, with meticulous attention to detail.
- Demonstrated strategic thinking with the ability to handle day-to-day operational tasks
No recruitment agencies
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