capsule. is hiring an Account Manager.

Location: Holborn, London

Hybrid - Monday, Tuesday, Thursday office attendance is expected.

Overview:

We are seeking a proactive and accountable highly motivated self-starter who thrives in a dynamic, fast-paced environment. As an Account Manager, you will be a natural team player who takes full ownership of your role, continuously seeking opportunities for improvement and efficiency. Your outgoing and personable nature, paired with a deep curiosity about the business, will help drive success across diverse accounts—from skincare and haircare to other beauty categories. You’ll be expected to bring strong press and influencer contacts to the table, be solutions driven, and demonstrate leadership qualities that foster both personal growth and agency success. We are looking for somebody who can generate coverage for their brands that is of value and drives brand awareness.

Key Responsibilities:

• Client Relationship Management:
  • Build and nurture long-term, strategic relationships with clients in the beauty and wellness sectors.
  • Understand client business goals and proactively identify opportunities for growth and improvement.
  • Serve as the trusted advisor, managing expectations and ensuring exceptional service delivery.
• Strategic Campaign Leadership:
  • Develop comprehensive communication strategies that integrate digital, print, social media, influencer outreach, and PR initiatives.
  • Collaborate with creative, media, production, and digital teams to plan and execute campaigns that align with client objectives.
• Media Relations, Influencer Outreach & Event Management:
  • Proactively pitch to key beauty press contacts to secure valuable media coverage and enhance brand visibility.
  • Develop and implement strategies to create compelling influencer content that resonates with target audiences.
  • Plan and coordinate events aimed at engaging press, influencers, and consumers, ensuring seamless execution and measurable impact.
• Project & Account Management:
  • Confidently manage accounts across various beauty categories, ensuring each campaign is delivered on time, within budget, and meets quality standards.
  • Oversee project timelines, budget planning, forecasting, and financial reporting.
• Performance Analysis & Reporting:
  • Monitor campaign performance using key performance indicators (KPIs) and analytics tools.
  • Prepare and present detailed reports to clients with actionable insights and recommendations for continuous improvement.
• Team Collaboration & Leadership:
  • Lead and mentor junior account managers and support staff, promoting a collaborative team environment.
  • Foster interdepartmental communication to ensure a seamless flow of ideas and successful campaign execution.

     

The Ideal Candidate:

• A proactive, highly motivated self-starter who thrives in a fast-paced environment.
• An outgoing and personable professional with a natural ability to build and maintain client relationships.
• A strategic thinker with a keen interest in business trends, especially within the skincare, haircare, and broader beauty categories.
• A leader who is solutions driven and committed to continuous personal and professional growth.
• A seasoned professional with solid press and influencer contacts, capable of enhancing the agency’s media outreach and influencer marketing efforts.

   

Qualifications:

• Experience:
  • A minimum of 4 years’ experience within a full service communications, advertising, or PR agency.
  • Proven track record managing integrated campaigns and multi-channel projects in the beauty of related industries.
  • Beauty and or wellness experience is a must
  •  
• Skills:
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Strong organizational and project management abilities, with meticulous attention to detail.
  • Demonstrated strategic thinking with the ability to handle day-to-day operational tasks.

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