TikTok has added new options for those selling items on the platform. The new features include customisable automated aftersales processes and policies, a final sales option to cut down on processing time, and PO Box exclusions.

New features: 

Aftersales automation 

• Sellers can now automate approval of aftersales requests (returns, refunds without returns, replacements, and cancellations) and customise the rules to fit their needs. 

PO Box exclusion

• Using the PO Box exclusion feature prevents PO Boxes from being entered as a delivery address, so sellers can avoid order cancellations and Delivered Not Received (DNR) notices. 

Custom tailored cancellation request window

• Whether one hour, five hours, 24 hours, or until marked Ready to Ship, sellers can decide how long customers have to submit a cancellation request. 

Return window

• Sellers can customise how long customers have to initiate to return an item. They can select 14 days (eligible fashion sellers only), 30 days, 45 days, or even 90 days after delivery. 

Final sale

• Qualified sellers can set specific fashion products in their store as a final sale, so they won't experience any unexpected returns. This feature is currently only available for specific sub-categories.

Custom handling time

• Improved flexibility means qualified sellers can extend shipping handling times from three business days to up to seven business days. 

For more information, visit tiktokshop.com.